Privacy Policy

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit  www.curlmaster.com. By using the Site, you agree to the terms of this Privacy Policy.

1. Information We Collect
   

   We may collect the following types of information:
   
   Personal Information: Name, Email Address, Phone Number, Mailing Address and Payment details
   
   Non-Personal Information: BrowserType, IP Address, Pages Visited, Time on site, Referring website
   
   Cookies & Tracking Technologies: We use cookies and similar technologies to enhance user experience, analyse trends, and track user behavior. You can disable cookies in your browser settings, but some Site features may not function properly.

2. How We Use Your Information

   We may use your information for the following purposes: To provide and improve our services. To respond to inquiries and customer support request. To process transactions. To send newsletters or marketing communications (with your consent). To analyse Site usage and improve performance and to comply with legal obligation 
                 

3. How We Share Your Information

   We do not sell your personal information. However, we may share it with: Service Providers:Third-party vendors who assist with website hosting, analytics, payment processing, or marketing. Legal Compliance: If required by law (e.g., court orders, government requests) & Business Transfers: In case of a merger, acquisition, or asset sale.                
                                                                                

4. Data Security
   

   We implement reasonable security measures to protect your personal information. However, no method of transmission over the internet is 100% secure.
   
   

5. Third-Party Links

   Our Site may contain links to third-party websites ie woo commerce, mailgun, paypal etc. We are not responsible for their privacy practices, so we encourage you to review their policies.
   
   

6. Your Rights

   Depending on your location, you may have the right to: Access, correct, or delete your personal data Opt out of marketing communications, Restrict, object to data processing or Request data portability To exercise these rights, contact us at [email protected]
   
   

7. Changes to This Policy

   We may update this Privacy Policy periodically. The revised version will be posted on this page with an updated “Last Revised” date.  Last update 1 June 2025
   
   

8. Contact Us

   If you have questions about this Privacy Policy, please contact us at:
   Curl Master Ltd at  [email protected]
   
   

RETURNS & REFUND POLICY   

Thank you for shopping at www.Curlmaster.com. We strive to ensure your satisfaction with every purchase. If you are not entirely satisfied with your order, we’re here to help.

1. Eligibility for Returns & Refunds

   Products must be returned within 14 days of delivery and items must be unused, in their original packaging, and in the same condition as received. A Proof of purchase (order number or receipt) is required.
   
   

2. How to Initiate a Return

   To request a return, follow these steps:
   
   Contact Us– Email [email protected]
   
   Provide Details which must Include your order number, product details, and reason for return.
   
   Wait for Approval – We will review your request and provide return instructions if approved.
   
   Ship the Item – Send the product to the address provided below (customer will be responsible for return shipping cost.
    

3. Refund Process

   Once we receive and inspect the returned item, we will notify you of the refund status. Approved refunds will be processed to the original payment method within 10 business days.
   
   

4. Damaged or Defective Items
   

   If your item arrives damaged or defective, contact us immediately (within 7 days of delivery) with photos or video proof of the defect. We will arrange a replacement or refund at no extra cost.
   
   

5. Late or Missing Refunds

   If you haven’t received your refund within the expected timeframe: Check your bank account again (some processing times vary). Contact your credit card company or payment provider. If the issue persists, email us at [email protected]
   
   

6. Contact Us

   For any questions about returns or refunds, please contact:
   
   📧 Email: [email protected]
   
   📞 Phone: +852 2368 6018
   
   🏢 Address: Curl Master Ltd, Unit 7, 5F, LT Tower, 31 Chong Yip St, KwunTong, Kowloon Hong Kong